- Efficient management of a complex $589 million hospital outpatient surgery center project.
- Successful coordination and training of nearly 400 new positions specific to the facility.
- Implementation of strategic change management processes to facilitate a smooth transition for surgical teams.
BACKGROUND
The project involves the strategic growth and implementation of a $589 million hospital outpatient surgery center. It has been in the planning and execution phases for over a year, engaging multiple departments and stakeholders to ensure a seamless transition of surgical teams from an existing facility to a new, state-of-the-art surgical center.
GOALS
- Ensure the effective transition of surgical teams to the new facility with minimal disruption to ongoing operations.
- Implement comprehensive training and hiring processes to support nearly 400 new roles created by the expansion.
- Develop and execute a change management strategy that addresses the anxiety and uncertainty among staff transitioning to the new facility.
HDM’s SUCCESS STORY
Health Data Movers (HDM) played a crucial role in overseeing the project’s change management and operational shifts. The team facilitated numerous town halls and engaged with executive leadership to support the surgeons and clinical teams, ensuring they were prepared and confident about the move to the new facility. This strategic support helped maintain morale and productivity during a significant transition.
LESSONS LEARNED
- The importance of asking questions cannot be overstated. Clarifying questions and seeking specific details at every step is vital to avoid misinterpretations and ensure everyone’s understanding aligns with the project goals.
- Data validation by end users is critical. Involving end users in the verification of equipment and instruments ensures that all operational tools meet the precise needs of the staff, thereby facilitating smoother surgical procedures in the new environment.